When an order is placed, products are pulled for shipping. If an item is in production or has to be moved into production, these items are moved in the order they are received. When your order is ready for shipment, a shipping confirmation and tracking number will be sent to the email address provided on the order. We ship larger orders via UPS and smaller orders USPS.
We take great care in packaging your products for shipping. We use warning labels on our shipping cartons such as "fragile", "keep out of sun", "this side up", etc. This will alert the carrier to take the necessary precautions when handling your package. So, we're confident your products will arrive safely, and in top condition for your enjoyment. In the rare event your product is broken or damaged, please file a claim with your carrier and contact Lowcountry Candle Company within 24 hours of receiving it. Please take pictures of the outside of the shipping box as well as any broken item(s), as these steps will aid in processing your claim successfully. When contacting us, please forward these photos to: firstname.lastname@example.org .
Merchandise which is returned to us due to an incorrect address will be billed for any shipping charges that we are charged.
Staff of Lowcountry Candle Company
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